Refund policy

30-Day Return & Refund Policy 

We want you to love your purchase! If you’re not satisfied, you have 30 days from the delivery date to return your item.

Return Eligibility:

• Item must be unused, unwashed, and in original condition
• Tags must be attached (if applicable)
• Final Sale items cannot be returned

Refunds:

 

• Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the item
• Shipping fees are non-refundable, unless the return is due to our error

Return Shipping:

• Customers cover return shipping unless the item was defective or incorrect
• We recommend using a trackable shipping method

To start a return, email us at Brandicia.armstrong@gmail.com with your order number.

Thanks for shopping with Francella!